Privacy Policy
We respect the privacy of our users. This policy describes how we collect, use, and protect your information when you use our platform.
Last Updated: October 24, 2023
IELTS PRACTICE ("we", "us", or "our"), respects the privacy of our users. This Privacy Policy describes the types of information we collect and how we use it when you access or use our website, mobile application (if applicable), and related educational services (collectively, the "Service").
1 Information We Collect
We collect several types of information, depending on how you interact with the Service:
Information that can be used to identify you directly:
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Name and Email address -
Phone number -
Billing and Shipping address -
Health information (only for special accommodations, with explicit consent)
Information that cannot identify you directly:
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+ Device info (IP address, browser type, OS) -
Usage data (pages viewed, time spent, mock test interactions) -
Demographic info (age, gender, location)
2 How We Collect Information
We collect information through various methods when you use the Service:
Directly from you
You provide personal information when creating an account, purchasing courses, taking mock exams, or contacting support.
Automatically
We collect non-personal information through cookies and tracking technologies to understand how you interact with our platform.
Third-Party Sources
We may collect information from partners like public databases or social platforms (e.g., if you use Google/Facebook login), only with your consent.
3 How We Use Your Information
The core purpose of collecting your data is to provide and improve our educational services. Specifically, we use it to:
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Process orders and transactions -
Personalize your learning experience -
Send marketing communications (with consent) -
Respond to inquiries and support requests -
Improve our Service and algorithms -
Comply with legal obligations
4 Legal Basis for Processing
We process your information securely based on the following legal grounds:
Obtained explicitly before processing data for marketing or sensitive health accommodations for exams.
Processing necessary to fulfill our obligations to you, such as delivering course materials or scoring mock tests.
For improving the Service or preventing fraud, always balanced against your privacy rights.
When required to comply with regulatory requirements or official exam body mandates.
5 Your Data Rights
Under applicable data privacy laws, you hold the following rights regarding your personal data:
To exercise any of these rights, please contact our Data Protection Officer using the information provided in Section 10. We will respond to your request within 30 days.
6. Data Retention
We retain personal info only as long as necessary to fulfill collected purposes and comply with legal obligations. Afterward, it is securely deleted or anonymized.
7. Cookies & Tracking
We use cookies to track preferences and activity. You can disable them in browser settings, though it may limit functionality of certain mock exam features.
8. Security
We use industry-standard encryption to protect your data. However, no internet transmission is 100% secure; we cannot guarantee absolute security.
9. Children's Privacy
Our Service is not directed to children under 13. If a parent believes we collected data from a child under 13, contact us to have it deleted immediately.
10 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our team:
Email Support
privacy@ieltspractice.com
Phone Inquiry
+1 (555) 888-9900
11. Changes to this policy: We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Service. You are advised to review this periodically.